Lab-grown diamond.
We are using 14k gold.
Not provided yet.
Keep your jewelry dry, store it separately, and clean it gently with a soft cloth. Avoid perfumes or harsh chemicals.(its sample)
We ship with Canada Post, UPS, and FedEx.(not decided yet)
Normally customers will receive the order within 1 week.During peak time, maximum 2 weeks.Public holidays are not counted.
Normally, customers receive their order within 1 week.During peak periods (such as holiday sales), delivery may take up to 2 weeks.Please note that public holidays are not counted as business days.
Yes, we offer free shipping on all items, with no minimum purchase amount required.
Customers can change the shipping address within 3 business days after placing the order, as long as the order has not been processed.Once the order has been processed, the shipping address cannot be changed.
Please email us at winq.ca within with your order number and photos. We’ll arrange a replacement or refund.
30 days (for items up to CA$5,000)
Customized items & Earrings
Full store credit and Refund to original payment method minus a recycling fee
Unused and return label not been removed.
Earrings.
Customers are responsible for the returning cost.
Refunds are processed within after we receive your returned item.
NO
Winq was founded in 2018 in Shanghai, China, with the vision of making sustainable luxury accessible to everyone.
We started Winq to redefine fine jewelry by offering lab-grown diamonds — a modern, ethical alternative that combines beauty with responsibility. Most importantly, we wanted to make luxury accessible to everyone.
Our craftsmanship blends precise artistry with ethical innovation, creating jewelry that is beautiful, responsible, and accessible to everyone.
Our collection includes earrings, necklaces, bracelets, pendants, and engagement rings — each crafted with timeless elegance.
Solitaire, Bezel, Multi-Station
Yes. We provide IGI certificates for diamonds larger than 1 carat.
Our lead time is 1 week.
You can reach us at: support@winq.com (not decided yet).
Customers can contact us by email or phone (TBD).
Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM (Toronto time).
We usually reply within 24–48 hours.(sample)
Yes! You can book a with one of our experts for personalized help.
