About Us
WinQ Jewellery (“WinQ”, “we”, “us”, “our”) is a Toronto-based jewelry brand.
Contact: winq.ca (Toronto, Canada)
Eligibility & Account
- You must be the age of majority in your province/territory to place an order.
- You are responsible for maintaining the confidentiality of your account login and for all activities under your account.
- Provide accurate, complete information and update it when necessary.
Product Information
- We strive to display products, materials, and colours accurately; variations may occur due to screen settings or manufacturing tolerance.
- All pieces are described in the product details; if you have questions, contact us before purchasing.
Pricing, Taxes & Availability
- Prices are shown in CAD and are subject to change without notice.
- Applicable taxes are calculated at checkout based on the delivery address.
- We may limit quantities, discontinue items, or correct errors at any time (including after you place an order). If an error affects your order, we will contact you and may cancel/refund any unprocessed portion.
Orders & Acceptance
- Your order is an offer to buy; we accept only when we confirm dispatch by email.
- We may refuse or cancel an order for reasons including product availability, suspected fraud, or incorrect pricing/information.
Shipping & Delivery (Toronto-only)
- We currently deliver only within Toronto, Canada. Orders to addresses outside Toronto will be canceled and refunded.
- Carriers: Canada Post and/or local Toronto couriers; tracking is provided when available.
- Processing time: 1–3 business days. Estimated delivery: 2–5 business days after dispatch .
- Risk of loss passes to you upon delivery to the address provided. Please ensure the address is accurate; we cannot modify it after shipment.
Returns & Refunds
- Returns are accepted within 14 days of delivery for unused, unworn items in original packaging.
- Final sale: earrings, custom/engraved items, and marked clearance.
- Return shipping is paid by the customer (unless the item is defective or incorrect).
- Refunds are issued to the original payment method after inspection.
Intellectual Property
- All content on the Site (text, logos, photos, graphics, design) is owned by or licensed to WinQ and protected by law.
- You may not copy, distribute, modify, or use our content without prior written permission.
Repairs & Resizing
- We offer repairs and resizing for eligible WinQ pieces; fees may apply.
- Manufacturing defects are covered under our warranty; accidental damage is not.
- To request service, email winq.ca with your order number and clear photos.
Third-Party Services & Links
We may use third-party tools (e.g., payment processors, analytics) and link to external sites. We are not responsible for third-party content, policies, or practices. Review their terms and privacy policies.
Privacy
Your personal information is handled according to our Privacy Policy. By using the Site, you consent to that policy.
Governing Law & Disputes
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles.
Disputes shall be resolved in the courts of Ontario (Toronto), unless local consumer protection laws require otherwise.
Changes to the Terms
We may update these Terms from time to time. Changes are effective when posted on this page with a new “Last updated” date. Continued use of the Site means you accept the revised Terms.
Contact
Questions about the Terms of Service should be sent to us at winq.ca.
Our contact information is posted below: winq.ca
